Frequently Asked Questions

1. How long will it take to receive my order?

Because all items are custom-made, production and shipping can take up to 6 weeks. Processing times vary depending on the item, order size, and current order volume. Please keep this in mind when placing your order, especially if you have a specific event or deadline.

2. Do you accept bulk orders?

Absolutely! We welcome bulk and large-quantity orders. To ensure adequate time for design, production, and shipping, bulk orders should be placed at least 3 months in advance of your event or desired delivery date.

3. Do you accept rush orders?

Rush orders may be accommodated based on availability and production schedules. Additional rush fees will apply to orders requiring expedited processing, including late orders placed close to an event or requested deadline. Rush availability is not guaranteed.

4. What is your refund or cancellation policy?

All sales are final. Due to the personalized and custom nature of our products, we do not accept returns, exchanges, or refunds. Please carefully review your order details, selections, and personalization information before submitting your purchase.

5. What if I need my order by a specific date?

If you have a specific event date or deadline, please plan accordingly and order as early as possible. Include your needed-by date when placing your order. While we will do our best to accommodate requests, a specific delivery date is not guaranteed unless confirmed by Jam Packed Creations.

Still have questions?

We're happy to help! For additional questions, custom requests, or order inquiries, please contact us at contact@jampackedcreations.com.

Thank you for choosing Jam Packed Creations. We appreciate your business and look forward to bringing your ideas to life!